- Who is S-Trip!?
S-Trip! is North America's most dynamic student travel company. We’ve been travelling with students since 1976 and have built our reputation based on a passion for creating the best possible travel experience from the moment you first learn about us through to your trip. Our goal is to create a remarkably fun, memorable, and safe travel experience for you and your friends. S-Trip! run trips throughout North America, the Caribbean, Europe, Africa and beyond! We pick out student friendly hotels and partner them with exciting, active, and historical excursions. With our trained staff always nearby, the S-Trip! experience goes above and beyond to create the most exciting vacation you and your friends can imagine!
- Who goes on S-Trip!?
Students and youth 16-25 travel with S-Trip! from across North America. We run trips throughout Canada, the United States, the Caribbean, Europe, Africa and beyond! We choose our travel partners very carefully to ensure they meet the needs of our groups without undue impact on other guests. Our goal since day one is to offer North America's youth a way to see the world, meet new people, experience new cultures and make memories that will last a lifetime.
- How do I know which destination to pick for my trip?
S-Trip! offers many exciting and unique destinations to our student travellers - sometimes picking a destination for the perfect vacation or volunteer program can be difficult. This is where our well travelled and experienced staff members come in.
Where to go to travel or volunteer is an important decision made in conjunction with the S-Trip! Trip Planners and Student Organizers in each school. We look at where other groups in the area are travelling, exam schedules, local events, and avoid conflicts whenever possible.
We also look at a groups’ expectations to try to ensure the right fit. Some destinations are more suited to experienced travellers, some to first time travels, some have a more upbeat vibe and some are more relaxed. Once the decision is made, it is then presented to the group with the knowledge and confidence that it will be the best vacation or volunteer experience possible.
- What if I saw a similar trip at a different price?
S-Trip! works with more than 1000 groups every year with over 40,000 passengers. When booking large groups like this, we have to ensure the prices are set early or it would be impossible to reserve the space and ensure everyone has the same trip, have the proper logistics, staff, events and security in place.
Discounted pricing may be at the same hotel, but might not be the same tour operator as the main group. This could potentially result in some students having different air flights or schedules, be assigned to different wings or floors within the hotel, and not having access to S-Trip! activities, events, and programming.
- How do I sign up for a trip?
We’re so excited you’re going to join us on the trip of a lifetime! You should receive a Trip Code from the Student Organizer at your school. Go to www.s-trip.com and enter that trip code at the top to go to your group's unique Trip Page, and then follow the instructions to sign up. If you do not have a trip code, you can visit www.s-trip.com or call us at 1-866-627-8747 and we will give you all the details!
- Can students still sign up after the deadline?
Once the deadline passes, S-Trip!’s planning team jumps into gear with finalized numbers. As a result, space may limited. However, it may be possible for someone to sign up to the trip at a later date. Please speak to your Trip Planner to make an inquiry. You can find their contact information on our website or on your group's Trip Page.
After the deadline, reservations are always accepted on an availability basis. Even after students submit payment, they may still have to wait a few weeks for confirmation. As costs tend to increase closer to departure, prices are also subject to change. The best way to reserve your spot and keep your costs low is to book early!
- Are volunteering, surf, and festival and event trips supervised?
There are no S-Trip! staff assigned to these departures. We work with our local operators and tour partners on these trips. The passenger would be responsible for making their way to the start point to meet with their local tour guide or group. However, S-Trip! can help arrange the flights and transfers.
We’ve made a point of choosing student-friendly partners that have experience dealing with the demands of young travellers so although they are not S-Trip! run trips they still meet our high standards for safety and supervision.
These trips are normally for experienced travellers.
- What’s the payment schedule for Grad Trip and Spring Break?
Payment schedules are established by the organizer and the Trip Planners to meet each group’s specific needs. Typically, payments are spaced out every one to two months, with the balance due 120 days before the flight departure. Your group’s exact payment schedule will be listed on your invoice and in My Profile.
- What if someone misses a payment?
If a student misses a payment, their trip is no longer guaranteed. Students must make all required payments on time in order to have a guaranteed reservation. Reservations can be reinstated with an updated payment subject to availability.
- Do I need to purchase travel insurance?
All passengers will be presented with the option to purchase a travel insurance package when booking their trip. We offer two travel insurance options: a basic medical protection plan covering all on-site medical emergencies, and a more comprehensive package that includes all the benefits of medical protection plus trip cancellation and interruption, baggage and personal effects, and flight and travel accident coverage. The comprehensive package is highly recommended.
All travel insurance packages offered are available for purchase when signing up for the trip via My Profile. Please ensure you have reviewed your policy for insurable reasons for cancellation. Even with a more comprehensive package, there may be circumstances such as a change of mind that are not covered and not eligible for a refund.
Note that all Grad Trip travellers will receive the basic travel insurance included in their Grad Trip package to cover any on-site medical emergencies.
- What if I’m not a Canadian or US citizen?
Some countries have different visa or entry requirements for travellers of different citizenships. Be sure to check with the embassy of your destination country to figure out if you’ll require a visa to visit. We’ll do our best to help out, but each country has the final say on visa and entry requirements.
- Do we get to choose our roommates?
Yes, you can choose your preferred roommates when sign up for the trip on My Profile. If you don’t know right away the group organizer will ask you at a later stage to make your roommate selection, again via My Profile. Please review your invoice to see who your assigned roommates are and notify us immediately if there are any errors.
- Can I transfer a payment from one trip to another if I change my mind?
Unfortunately your deposit and payments cannot be transferred between trips. S-Trip! works with many different suppliers to book space on flights, hotels, ground transfers, excursions, etc. and it is impossible to transfer payments between these suppliers, as each has their own rules and regulations. Please refer to our cancellation policy for information on Trip Dollars and cancelled trips.
- What happens if someone doesn’t receive their invoice?
Please email us at firstname.lastname@example.org to verify your contact information. Make sure to include the correct information in your request.
- What does it mean when my invoice status says pending?
Accounts notified as being on 'pending status' have missed one or more payments and are not up to date. As a result, we are unable to submit payments to our suppliers and/or release documents for a trip. At this point the passenger is not guaranteed a seat on the trip. Once you have the balance applied and are caught up with payments, we will put a request into the supplier to re-instate the file to 'active status'.
- How do I fix incorrect information on my invoice?
Your first and last name should appear as they do on your passport, your middle name is not required. Other information such as address and phone number should also be correct. Please email corrections to email@example.com.
Changes that are requested within seven days of departure may incur a change penalty.
- Why do I need to wait until a few weeks after final payments to learn my exact travel dates?
Before we can release the exact departure date to your group, we need to know exactly how many passengers will be travelling. Once we confirm the final size of the group (after the final payment date), we work with our Airline & Hotel partners to coordinate space and ensure that all of our groups are able to travel together at the same time. Regardless of when you depart, your trip will last eight days and seven nights. If you depart on a Friday, you'll return the following Friday. If you have specific requests relating to dates, please discuss them with your group Organizer and we will do our best to accommodate.
- What documents do I need to travel?
All S-Trip! passengers are required to have a valid passport for travel outside of your home country. Canadian passengers can get the forms to apply for a passport here: www.ppt.gc.ca, and American passengers here: http://travel.state.gov/content/passports/english/passports/new.html.
We also suggest bringing at least one piece of government photo ID, such as a driver’s license. Please note it is the passenger’s responsibility to obtain all necessary travel documents. Double check with the appropriate embassy before your departure to ensure that you have met all entry requirements. Passengers (and their parents) will also need to print and sign the Code of Conduct and hand it to their S-Trip! Trip Leader when they arrive at the airport. The Code of Conduct is found in your My Profile.
We recommend that you make 2 photocopies of your passport, driver’s licence, birth certificate, RBC insurance number, and address + phone number for the hotel you will be staying at (found in My Profile). Leave 1 copy at home with moms and pops, and tuck 1 copy into your luggage somewhere. First thing when you arrive, put your passport, cash and all valuables in the safe in your room.
- Do I need a passport?
A valid passport is needed for all destinations that S-Trip! travels to outside of your home country. A passport is the best and most easily recognized form of identification for travel to another country. Your passport should be up to date and have an expiry date that is a minimum of six months after the RETURN date of your trip. For example if you are scheduled to return home on March 19, 2014 your passport should be valid until at least Sept 19, 2014.
- When do I get my travel documents?
Travel documents (including your eTicket and any other relevant docs) are generally released three weeks prior to the departure. They will be posted on your online My Profile. Any outstanding balance would need to be cleared before tickets can be released. These tickets and documents must be brought with travellers to the airport or starting point for departure.
- Are travel vaccinations required before departure?
Although there are no mandatory inoculations for any of our trip destinations, it’s best to ask your family doctor. The Canadian Government often makes recommendations for vaccinations or immunizations. You can review their travel advisories at www.voyage.gc.ca.
In all cases, we encourage you to to visit your physician several months before of departure.
- Do I get special treatment as an organizer?
We appreciate the work that organizers do to help us make these trips as memorable as possible. S-Trip! does provide “extras” for organizers on the trip. These can include, but are not limited to, front of line access, organizer giveaways, thank you dinners and more. Speak to your Trip Planner or your Trip Leader on-site to learn more!
- I can’t go on my trip anymore. What do I do?
All cancellation requests for S-Trip! accounts must be given in writing to firstname.lastname@example.org, or must be sent in writing via Canadian or US mail to be effective. The initial deposit is non-refundable.
Within 90 days of the departure date all monies received are non-refundable. In the event of a trip cancellation more than 90 days prior to departure, passengers will receive Trip Dollars for the amount paid above the initial deposit. 1 Trip Dollar is equivalent to $1 that may be used towards a future trip with S-Trip!. Trip Dollars are valid for 5 years from the date of cancellation.