Frequently Asked Questions

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Before My Trip

  • Who is S-Trip!?
    S-Trip! is North America's most dynamic student travel company. We’ve been travelling with students since 1976 and have built our reputation based on a passion for creating the best possible travel experience from the moment you first learn about us through to your trip. Our goal is to create a remarkably fun, memorable, and safe travel experience for you and your friends. S-Trip! run trips throughout North America, the Caribbean, Europe, Africa and beyond! We pick out student friendly hotels and partner them with exciting, active, and historical excursions. With our trained staff always nearby, the S-Trip! experience goes above and beyond to create the most exciting vacation you and your friends can imagine!
  • Who goes on S-Trip!?
    Students and youth 16-25 travel with S-Trip! from across North America. We run trips throughout Canada, the United States, the Caribbean, Europe, Africa and beyond! We choose our travel partners very carefully to ensure they meet the needs of our groups without undue impact on other guests. Our goal since day one is to offer North America's youth a way to see the world, meet new people, experience new cultures and make memories that will last a lifetime.
  • Who can sign up for a Spring Break trip?
    S-Trip! spring break trips are designed for North American university and college students to take full advantage of their mid-winter break and have a great time with their friends down south. Spring break trips are an opportunity to stay at luxurious hotels, relax by the beach, try new sports like surfing, visit ancient sights, and party at the world’s hottest clubs. Better yet, spring break trips are completely customized by YOU and YOUR FRIENDS.
  • What does my Spring Break package include?
    Your Spring Break package includes everything you’ll need for an incredible vacation! Every Spring Break package includes round-trip transportation, airport/hotel transfers, 7 nights accommodation, 24-hour staff on-site, daily activities, on-resort events, and all applicable taxes and fees. The package does not include personal spending money, optional excursions, the Spring Break Party Package, a hotel damage deposit, optional youth & student comprehensive insurance, and any applicable exit fees. There’s so much included, but in case you want to personalize your trip even more, we’ve used our connections to get you in touch with the hottest activities in each destination at the lowest prices. Consider booking in advance with one of our excursion packages and give yourself options for exciting daytime and nighttime activities. Booking early lets us coordinate all your friends together on your schedule and your budget.
  • How do I know which destination to pick for my trip?
    S-Trip! offers many exciting and unique destinations to our student travellers - sometimes picking a destination for the perfect vacation or volunteer program can be difficult. This is where our well travelled and experienced staff members come in. Where to go to travel or volunteer is an important decision made in conjunction with the S-Trip! Trip Planners and Student Organizers in each school. We look at where other groups in the area are travelling, exam schedules, local events, and avoid conflicts whenever possible. We also look at a groups’ expectations to try to ensure the right fit. Some destinations are more suited to experienced travellers, some to first time travels, some have a more upbeat vibe and some are more relaxed. Once the decision is made, it is then presented to the group with the knowledge and confidence that it will be the best vacation or volunteer experience possible.
  • What if I saw a similar trip at a different price?
    S-Trip! works with more than 1000 groups every year with over 40,000 passengers. When booking large groups like this, we have to ensure the prices are set early or it would be impossible to reserve the space and ensure everyone has the same trip, have the proper logistics, staff, events and security in place. Discounted pricing may be at the same hotel, but might not be the same tour operator as the main group. This could potentially result in some students having different air flights or schedules, be assigned to different wings or floors within the hotel, and not having access to S-Trip! activities, events, and programming.
  • How do I sign up for a trip?
    We’re so excited you’re going to join us on the trip of a lifetime! You should receive a Trip Code from the Student Organizer at your school. Go to www.s-trip.com and enter that trip code at the top to go to your group's unique Trip Page, and then follow the instructions to sign up. If you do not have a trip code, you can visit www.s-trip.com or call us at 1-866-627-8747 and we will give you all the details!
  • Can students still sign up after the deadline?
    Once the deadline passes, S-Trip!’s planning team jumps into gear with finalized numbers. As a result, space may limited. However, it may be possible for someone to sign up to the trip at a later date. Please speak to your Trip Planner to make an inquiry. You can find their contact information on our website or on your group's Trip Page. After the deadline, reservations are always accepted on an availability basis. Even after students submit payment, they may still have to wait a few weeks for confirmation. As costs tend to increase closer to departure, prices are also subject to change. The best way to reserve your spot and keep your costs low is to book early!
  • Are volunteering, surf, and festival and event trips supervised?
    There are no S-Trip! staff assigned to these departures. We work with our local operators and tour partners on these trips. The passenger would be responsible for making their way to the start point to meet with their local tour guide or group. However, S-Trip! can help arrange the flights and transfers. We’ve made a point of choosing student-friendly partners that have experience dealing with the demands of young travellers so although they are not S-Trip! run trips they still meet our high standards for safety and supervision. These trips are normally for experienced travellers.
  • What’s the payment schedule for Grad Trip and Spring Break?
    Payment schedules are established by the organizer and the Trip Planners to meet each group’s specific needs. Typically, payments are spaced out every one to two months, with the balance due 120 days before the flight departure. Your group’s exact payment schedule will be listed on your invoice and in My Profile.
  • What if someone misses a payment?
    If a student misses a payment, their trip is no longer guaranteed. Students must make all required payments on time in order to have a guaranteed reservation. Reservations can be reinstated with an updated payment subject to availability.
  • Do I need to purchase travel insurance?
    All passengers will be presented with the option to purchase a travel insurance package when booking their trip. We offer two travel insurance options: a basic medical protection plan covering all on-site medical emergencies, and a more comprehensive package that includes all the benefits of medical protection plus trip cancellation and interruption, baggage and personal effects, and flight and travel accident coverage. The comprehensive package is highly recommended. All travel insurance packages offered are available for purchase when signing up for the trip via My Profile. Please ensure you have reviewed your policy for insurable reasons for cancellation. Even with a more comprehensive package, there may be circumstances such as a change of mind that are not covered and not eligible for a refund. Note that all Grad Trip travellers will receive the basic travel insurance included in their Grad Trip package to cover any on-site medical emergencies. 
  • Which name should I use?
    When travelling outside of North America, the name on your travel documents should match the name that is on your passport. It may be embarrassing at times to let your friends know your full legal name, but it is a lot more embarrassing to be denied boarding at the airport because your travel documents do not match.
  • What if I’m not a Canadian or US citizen?
    Some countries have different visa or entry requirements for travellers of different citizenships. Be sure to check with the embassy of your destination country to figure out if you’ll require a visa to visit. We’ll do our best to help out, but each country has the final say on visa and entry requirements.
  • Do we get to choose our roommates?
    Yes, you can choose your preferred roommates when sign up for the trip on My Profile. If you don’t know right away the group organizer will ask you at a later stage to make your roommate selection, again via My Profile. Please review your invoice to see who your assigned roommates are and notify us immediately if there are any errors.
  • Can I transfer a payment from one trip to another if I change my mind?
    Unfortunately your deposit and payments cannot be transferred between trips. S-Trip! works with many different suppliers to book space on flights, hotels, ground transfers, excursions, etc. and it is impossible to transfer payments between these suppliers, as each has their own rules and regulations. Please refer to our cancellation policy for information on Trip Dollars and cancelled trips.
  • What happens if someone doesn’t receive their invoice?
    Please email us at info@s-trip.com to verify your contact information. Make sure to include the correct information in your request.
  • What does it mean when my invoice status says pending?
    Accounts notified as being on 'pending status' have missed one or more payments and are not up to date. As a result, we are unable to submit payments to our suppliers and/or release documents for a trip. At this point the passenger is not guaranteed a seat on the trip. Once you have the balance applied and are caught up with payments, we will put a request into the supplier to re-instate the file to 'active status'.
  • How do I fix incorrect information on my invoice?
    Your first and last name should appear as they do on your passport, your middle name is not required. Other information such as address and phone number should also be correct. Please email corrections to info@s-trip.com. Changes that are requested within seven days of departure may incur a change penalty.
  • Why do I need to wait until a few weeks after final payments to learn my exact travel dates?
    Before we can release the exact departure date to your group, we need to know exactly how many passengers will be travelling. Once we confirm the final size of the group (after the final payment date), we work with our Airline & Hotel partners to coordinate space and ensure that all of our groups are able to travel together at the same time. Regardless of when you depart, your trip will last eight days and seven nights. If you depart on a Friday, you'll return the following Friday. If you have specific requests relating to dates, please discuss them with your group Organizer and we will do our best to accommodate.
  • What documents do I need to travel?
    All S-Trip! passengers are required to have a valid passport for travel outside of your home country. Canadian passengers can get the forms to apply for a passport here: www.ppt.gc.ca, and American passengers here: http://travel.state.gov/content/passports/english/passports/new.html. We also suggest bringing at least one piece of government photo ID, such as a driver’s license. Please note it is the passenger’s responsibility to obtain all necessary travel documents. Double check with the appropriate embassy before your departure to ensure that you have met all entry requirements. Passengers (and their parents) will also need to print and sign the Code of Conduct and hand it to their S-Trip! Trip Leader when they arrive at the airport. The Code of Conduct is found in your My Profile. We recommend that you make 2 photocopies of your passport, driver’s licence, birth certificate, RBC insurance number, and address + phone number for the hotel you will be staying at (found in My Profile). Leave 1 copy at home with moms and pops, and tuck 1 copy into your luggage somewhere. First thing when you arrive, put your passport, cash and all valuables in the safe in your room.
  • Do I need a passport?
    A valid passport is needed for all destinations that S-Trip! travels to outside of your home country. A passport is the best and most easily recognized form of identification for travel to another country. Your passport should be up to date and have an expiry date that is a minimum of six months after the RETURN date of your trip. For example if you are scheduled to return home on March 19, 2014 your passport should be valid until at least Sept 19, 2014.
  • When do I get my travel documents?
    Travel documents (including your eTicket and any other relevant docs) are generally released three weeks prior to the departure. They will be posted on your online My Profile. Any outstanding balance would need to be cleared before tickets can be released. These tickets and documents must be brought with travellers to the airport or starting point for departure.
  • Are travel vaccinations required before departure?
    Although there are no mandatory inoculations for any of our trip destinations, it’s best to ask your family doctor. The Canadian Government often makes recommendations for vaccinations or immunizations. You can review their travel advisories at www.voyage.gc.ca. In all cases, we encourage you to to visit your physician several months before of departure.
  • Do I get special treatment as an organizer?
    We appreciate the work that organizers do to help us make these trips as memorable as possible. S-Trip! does provide “extras” for organizers on the trip. These can include, but are not limited to, front of line access, organizer giveaways, thank you dinners and more. Speak to your Trip Planner or your Trip Leader on-site to learn more!
  • I can’t go on my trip anymore. What do I do?
    All cancellation requests for S-Trip! accounts must be given in writing to info@s-trip.com, or must be sent in writing via Canadian or US mail to be effective. The initial deposit is non-refundable. Within 90 days of the departure date all monies received are non-refundable. In the event of a trip cancellation more than 90 days prior to departure, passengers will receive Trip Dollars for the amount paid above the initial deposit. 1 Trip Dollar is equivalent to $1 that may be used towards a future trip with S-Trip!. Trip Dollars are valid for 5 years from the date of cancellation.

During My Trip

  • Can I collect or use my Air Miles reward points?
    S-Trip! does not collect or redeem Air Miles or other travel rewards points for any of our trips. It is possible after the final group is assigned to a flight that points may be collected. However as these are bulk group reservations, they cannot be applied before departure and it is the responsibility of the passenger to show their frequent flyer number at check-in.
  • What documents do I need to travel?
    All S-Trip! passengers are required to have a valid passport for travel outside of your home country. Canadian passengers can get the forms to apply for a passport here: www.ppt.gc.ca, and American passengers here: http://travel.state.gov/content/passports/english/passports/new.html. We also suggest bringing at least one piece of government photo ID, such as a driver’s license. Please note it is the passenger’s responsibility to obtain all necessary travel documents. Double check with the appropriate embassy before your departure to ensure that you have met all entry requirements. Passengers (and their parents) will also need to print and sign the Code of Conduct and hand it to their S-Trip! Trip Leader when they arrive at the airport. The Code of Conduct is found in your My Profile. We recommend that you make 2 photocopies of your passport, driver’s licence, birth certificate, RBC insurance number, and address + phone number for the hotel you will be staying at (found in My Profile). Leave 1 copy at home with moms and pops, and tuck 1 copy into your luggage somewhere. First thing when you arrive, put your passport, cash and all valuables in the safe in your room.
  • What happens in a medical emergency?
    In the unlikely event of a medical emergency, the first priority is ensuring that the injured student receives immediate medical attention. All trips are staffed by experienced and trained S-Trip! staff comfortable in the local culture and trained in first responder tactics. S-Trip! will be with the student as soon as possible after an incident occurs and will be present until the situation has stabilized. Immediately after ensuring that medical needs are met, staff will contact the insurance company and the student’s parents to advise all parties of the situation. S-Trip! generally escalates the situation immediately, involving our most senior staff members as necessary. As the situation stabilizes, we’ll continue to monitor the student as appropriate, following the instructions of medical professionals.
  • What happens if my luggage gets lost?
    It is an unfortunate fact of travel that sometimes luggage does go missing. In the event your luggage gets lost, the S-Trip! Trip Leader travelling with you will assist you in reporting the lost item to the airline. Unfortunately we are unable to submit any lost item forms more than seven days after the end of a trip. S-Trip! cannot be held responsible for lost or stolen items.
  • Will I be required to pay a damage deposit for my hotel room?
    Students are required to pay a damage deposit upon check-in for the unlikely event that damage occurs in your room. You will have the option of providing a $20 non-refundable deposit to cover any accidental damages that occur, or a $60 refundable deposit that will be returned to you in the event that there are no damages to the room upon check-out. Passengers in the same room must all pay the same damage deposit option.
  • Are there special entry/exit requirements for where we are going?
    For most of our flight destinations, a Tourist Card is included in your  trip package and will not cost any additional fees. If this is not the case, you will be notified at sign-up. Many Caribbean destinations also require tourists to pay an entry or exit tax, typically between $15 - $35. These fees may or may not be included in your travel package, and we will communicate this to you via My Profile after you sign up. We recommend that our travellers reserve some of their cash for departure in the event that an exit fee is required.
  • When and where do I eat during my Grad Trip or Spring Break?
    Meal arrangements differ from resort to resort. When you arrive you will receive a mandatory Briefing Session from our destination team. They will go over everything about the week's program, from where to eat, to daily sign-ins, to when and where to show up for excursions and daily activities. In general, most resorts have two options: a la carte (sit-down meals) and buffet. Eating at your resort’s a la carte restaurant often requires making a reservation. We recommend making a la carte reservations on your day of arrival. No reservation is required at buffet restaurants. Buffet meal times will be displayed in your hotel lobby. For more detail at any point during the trip, ask the S-Trip! staff at the Info Desk or the hotel reception. We’ll also help coordinate special dinners where you and your entire group can eat together! You’ll get more information on the special events planned for your group when you arrive. Most hotels serve a wide variety of food between the restaurants and the buffet. For more detailed information regarding the menu, contact the hotel directly or visit their website.
  • Is the food and water safe at the resorts for grad and spring break trips?
    S-Trip! has selected hotels with high health standards. Bottled water is available across all properties, and filtered water is available free of charge. All raw foods are washed with filtered water to reduce the risk of contracting a stomach ailment. Because even a small change in diet can affect your digestive system, we recommend that those with sensitive dietary needs bring the appropriate medications.
  • What if I have food allergies or special meal requirements?
    Most of our hotels are comfortable catering to food allergies or special needs. However, as food preparation standards can differ outside of North America, we are unable to guarantee an allergy free environment. We recommend researching in advance and coordinating directly with the airline and food and beverage manager of the hotel. S-Trip! can initiate contact with the appropriate persons.
  • Are there safes in the hotels?
    All hotel rooms come equipped with safes for the use of the students. There may be a nominal charge at check-in to use the safe. This cost can be divided among all the students in the room. Although we highly recommend the use of the safes, it is up to the students in the room to remember to use it diligently.
  • Will my cell phone work?
    Cell phones work at most destinations, depending on your mobile providers. Generally, roaming charges can be quite expensive, but we’ve found that text messaging – although slightly more expensive than in North America – can be used effectively to communicate with your friends and family back home. You might also want to consider purchasing a voice, text, or data plan from your cell phone providier specific to your destination. For detailed information on cell phones in your destination, contact your provider.
  • How do I contact my son or daughter while they’re away?
    Parents will receive contact details for their son or daughter’s hotel or resort in My Profile. Contacting students in their hotel room can be difficult when they are participating in an action packed tour! We recommend establishing an arrangement in advance to ensure that your student is around when you wish to contact them. It is always less costly for the parent or guardian to call the hotel from home, rather than the student calling from their destination. Text messaging is a quick and relatively inexpensive way to communicate. Check with your mobile telephone provider about service at your destination. In case of emergency, the S-Trip! staff will contact parents as soon as possible. If there is an emergency at home, parents can call the emergency number to reach an S-Trip representative 24 hours a day to facilitate contact with our staff at destination.
  • How will I identify the S-Trip! staff?
    All S-Trip! staff are required to be in uniform during the duration of the trip. They will also have lanyard and staff tags that are clearly visible. An introduction meeting to is held to introduce the staff at the beginning of each trip.
  • Do the beaches have lifeguards?
    Although some of the beaches may have lifeguards, lifesaving standards may not be the same as in North America. When entering the water, pay attention to the posted signs and flags. Make sure you’re a competent swimmer, always swim with a buddy, and of course never swim after dark. Safety in your specific destination will be covered in the destination briefing.
  • Do I get special treatment as an organizer?
    We appreciate the work that organizers do to help us make these trips as memorable as possible. S-Trip! does provide “extras” for organizers on the trip. These can include, but are not limited to, front of line access, organizer giveaways, thank you dinners and more. Speak to your Trip Planner or your Trip Leader on-site to learn more!

After My Trip

  • I bought the insurance, but didn’t need it. Can I get a refund?
    Amounts paid for the purchase of insurance are non refundable. Once insurance payment is received we forward your information to the insurance company and your coverage starts. Insurance protects you against any issue that may cause you to need to file a claim. Insurance is an “all or nothing” purchase and does not allow the option to decide you do not want it after a period of time.