Frequently Asked Questions

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Before My Trip

  • Who is S-Trip!?
    S-Trip! is North America's most dynamic student travel company. We’ve been travelling with students since 1976 and have built our reputation based on a passion for creating the best possible travel experience from the moment you first learn about us through to your trip. Our goal is to create a remarkably fun, memorable, and safe travel experience for you and your friends. S-Trip! run trips throughout North America, the Caribbean, Europe, Africa and beyond! We pick out student friendly hotels and partner them with exciting, active, and historical excursions. With our trained staff always nearby, the S-Trip! experience goes above and beyond to create the most exciting vacation you and your friends can imagine!
  • Who goes on S-Trip!?
    Students and youth 16-25 travel with S-Trip! from across North America. We run trips throughout Canada, the United States, the Caribbean, Europe, Africa and beyond! We choose our travel partners very carefully to ensure they meet the needs of our groups without undue impact on other guests. Our goal since day one is to offer North America's youth a way to see the world, meet new people, experience new cultures and make memories that will last a lifetime.
  • What do Busaway and Ski Trip packages include?
    Your S-Trip! package includes everything you’ll need for an incredible vacation! Every package includes round-trip transportation, hotel accommodation, and transfers around your destination. Bus trips to Montreal, Kelowna, and Quebec City include shuttles back and forth to Mont Tremblant, Big White and Mont Ste Anne respectively. View your group’s Trip Page or see your group organizer for a Brochure to learn the exact inclusions for your specific trip. Every trip is staffed by a full complement of S-Trip! destination staff, including a Trip Leader dedicated to each group. It’s their responsibility to ensure that your trip is fun and safe. We’ve used our connections to get you in touch with city tours, the best restaurants, and the most fun night spots in each destination.
  • How do I know which destination to pick for my trip?
    S-Trip! offers many exciting and unique destinations to our student travellers - sometimes picking a destination for the perfect vacation or volunteer program can be difficult. This is where our well travelled and experienced staff members come in. Where to go to travel or volunteer is an important decision made in conjunction with the S-Trip! Trip Planners and Student Organizers in each school. We look at where other groups in the area are travelling, exam schedules, local events, and avoid conflicts whenever possible. We also look at a groups’ expectations to try to ensure the right fit. Some destinations are more suited to experienced travellers, some to first time travels, some have a more upbeat vibe and some are more relaxed. Once the decision is made, it is then presented to the group with the knowledge and confidence that it will be the best vacation or volunteer experience possible.
  • How do I sign up for a trip?
    We’re so excited you’re going to join us on the trip of a lifetime! You should receive a Trip Code from the Student Organizer at your school. Go to www.s-trip.com and enter that trip code at the top to go to your group's unique Trip Page, and then follow the instructions to sign up. If you do not have a trip code, you can visit www.s-trip.com or call us at 1-866-627-8747 and we will give you all the details!
  • Can students still sign up after the deadline?
    Once the deadline passes, S-Trip!’s planning team jumps into gear with finalized numbers. As a result, space may limited. However, it may be possible for someone to sign up to the trip at a later date. Please speak to your Trip Planner to make an inquiry. You can find their contact information on our website or on your group's Trip Page. After the deadline, reservations are always accepted on an availability basis. Even after students submit payment, they may still have to wait a few weeks for confirmation. As costs tend to increase closer to departure, prices are also subject to change. The best way to reserve your spot and keep your costs low is to book early!
  • What’s the payment schedule for bus trips?
    Payment schedules are established by the organizer and the trip counsellors to meet each group’s specific needs. Typically, payments are spaced out every two months, with the balance due 60 days before bus departure. Your group’s exact payment schedule will be listed on your invoice.
  • What if someone misses a payment?
    If a student misses a payment, their trip is no longer guaranteed. Students must make all required payments on time in order to have a guaranteed reservation. Reservations can be reinstated with an updated payment subject to availability.
  • Do I need to purchase travel insurance?
    All passengers will be presented with the option to purchase a travel insurance package when booking their trip. We offer two travel insurance options: a basic medical protection plan covering all on-site medical emergencies, and a more comprehensive package that includes all the benefits of medical protection plus trip cancellation and interruption, baggage and personal effects, and flight and travel accident coverage. The comprehensive package is highly recommended. All travel insurance packages offered are available for purchase when signing up for the trip via My Profile. Please ensure you have reviewed your policy for insurable reasons for cancellation. Even with a more comprehensive package, there may be circumstances such as a change of mind that are not covered and not eligible for a refund. Note that all Grad Trip travellers will receive the basic travel insurance included in their Grad Trip package to cover any on-site medical emergencies. 
  • Which name should I use?
    When travelling outside of North America, the name on your travel documents should match the name that is on your passport. It may be embarrassing at times to let your friends know your full legal name, but it is a lot more embarrassing to be denied boarding at the airport because your travel documents do not match.
  • Do we get to choose our roommates?
    Yes, you can choose your preferred roommates when sign up for the trip on My Profile. If you don’t know right away the group organizer will ask you at a later stage to make your roommate selection, again via My Profile. Please review your invoice to see who your assigned roommates are and notify us immediately if there are any errors.
  • Can I transfer a payment from one trip to another if I change my mind?
    Unfortunately your deposit and payments cannot be transferred between trips. S-Trip! works with many different suppliers to book space on flights, hotels, ground transfers, excursions, etc. and it is impossible to transfer payments between these suppliers, as each has their own rules and regulations. Please refer to our cancellation policy for information on Trip Dollars and cancelled trips.
  • What happens if someone doesn’t receive their invoice?
    Please email us at info@s-trip.com to verify your contact information. Make sure to include the correct information in your request.
  • What does it mean when my invoice status says pending?
    Accounts notified as being on 'pending status' have missed one or more payments and are not up to date. As a result, we are unable to submit payments to our suppliers and/or release documents for a trip. At this point the passenger is not guaranteed a seat on the trip. Once you have the balance applied and are caught up with payments, we will put a request into the supplier to re-instate the file to 'active status'.
  • How do I fix incorrect information on my invoice?
    Your first and last name should appear as they do on your passport, your middle name is not required. Other information such as address and phone number should also be correct. Please email corrections to info@s-trip.com. Changes that are requested within seven days of departure may incur a change penalty.
  • What documents do I need to travel?
    All S-Trip! passengers are required to have a valid passport for travel outside of your home country. Canadian passengers can get the forms to apply for a passport here: www.ppt.gc.ca, and American passengers here: http://travel.state.gov/content/passports/english/passports/new.html. We also suggest bringing at least one piece of government photo ID, such as a driver’s license. Please note it is the passenger’s responsibility to obtain all necessary travel documents. Double check with the appropriate embassy before your departure to ensure that you have met all entry requirements. Passengers (and their parents) will also need to print and sign the Code of Conduct and hand it to their S-Trip! Trip Leader when they arrive at the airport. The Code of Conduct is found in your My Profile. We recommend that you make 2 photocopies of your passport, driver’s licence, birth certificate, RBC insurance number, and address + phone number for the hotel you will be staying at (found in My Profile). Leave 1 copy at home with moms and pops, and tuck 1 copy into your luggage somewhere. First thing when you arrive, put your passport, cash and all valuables in the safe in your room.
  • When do I get my travel documents?
    Travel documents (including your eTicket and any other relevant docs) are generally released three weeks prior to the departure. They will be posted on your online My Profile. Any outstanding balance would need to be cleared before tickets can be released. These tickets and documents must be brought with travellers to the airport or starting point for departure.
  • Do I get special treatment as an organizer?
    We appreciate the work that organizers do to help us make these trips as memorable as possible. S-Trip! does provide “extras” for organizers on the trip. These can include, but are not limited to, front of line access, organizer giveaways, thank you dinners and more. Speak to your Trip Planner or your Trip Leader on-site to learn more!
  • I can’t go on my trip anymore. What do I do?
    All cancellation requests for S-Trip! accounts must be given in writing to info@s-trip.com, or must be sent in writing via Canadian or US mail to be effective. The initial deposit is non-refundable. Within 90 days of the departure date all monies received are non-refundable. In the event of a trip cancellation more than 90 days prior to departure, passengers will receive Trip Dollars for the amount paid above the initial deposit. 1 Trip Dollar is equivalent to $1 that may be used towards a future trip with S-Trip!. Trip Dollars are valid for 5 years from the date of cancellation.
  • I can’t go on the ski trip anymore. What do I do?
    All cancellation requests for S-Trip! accounts must be given in writing to info@s-trip.com, or must be sent in writing via Canadian or US mail to be effective. The initial deposit is non-refundable. Within 90 days of the departure date all monies received are non-refundable. In the event of a trip cancellation more than 90 days prior to departure, passengers will receive Trip Dollars for the amount paid above the initial deposit. 1 Trip Dollar is equivalent to $1 that may be used towards a trip with S-Trip!. Trip Dollars are valid for 5 years from the date of cancellation.

During My Trip

  • How are the trips supervised?
    Our highest priority is creating a safe experience for students. Each destination is represented by the Program Director, a seasoned travel representative responsible for managing the destination staff and dealing with any emergency situation. Trip Leaders travel with students to and from their destination. Our staff are on-site 24 hours a day patrolling the hotel to ensure that students are safe and well behaved. We’ve made a point of choosing student-friendly hotels that have prioritized safety. During the day, staff are also available at the Info Desk. At night, students can always find a staff member in a designated room. Students are also provided with a 24-hour emergency contact number for reaching staff locally.
  • What documents do I need to travel?
    All S-Trip! passengers are required to have a valid passport for travel outside of your home country. Canadian passengers can get the forms to apply for a passport here: www.ppt.gc.ca, and American passengers here: http://travel.state.gov/content/passports/english/passports/new.html. We also suggest bringing at least one piece of government photo ID, such as a driver’s license. Please note it is the passenger’s responsibility to obtain all necessary travel documents. Double check with the appropriate embassy before your departure to ensure that you have met all entry requirements. Passengers (and their parents) will also need to print and sign the Code of Conduct and hand it to their S-Trip! Trip Leader when they arrive at the airport. The Code of Conduct is found in your My Profile. We recommend that you make 2 photocopies of your passport, driver’s licence, birth certificate, RBC insurance number, and address + phone number for the hotel you will be staying at (found in My Profile). Leave 1 copy at home with moms and pops, and tuck 1 copy into your luggage somewhere. First thing when you arrive, put your passport, cash and all valuables in the safe in your room.
  • What happens in a medical emergency?
    In the unlikely event of a medical emergency, the first priority is ensuring that the injured student receives immediate medical attention. All trips are staffed by experienced and trained S-Trip! staff comfortable in the local culture and trained in first responder tactics. S-Trip! will be with the student as soon as possible after an incident occurs and will be present until the situation has stabilized. Immediately after ensuring that medical needs are met, staff will contact the insurance company and the student’s parents to advise all parties of the situation. S-Trip! generally escalates the situation immediately, involving our most senior staff members as necessary. As the situation stabilizes, we’ll continue to monitor the student as appropriate, following the instructions of medical professionals.
  • What happens if my luggage gets lost?
    It is an unfortunate fact of travel that sometimes luggage does go missing. In the event your luggage gets lost, the S-Trip! Trip Leader travelling with you will assist you in reporting the lost item to the airline. Unfortunately we are unable to submit any lost item forms more than seven days after the end of a trip. S-Trip! cannot be held responsible for lost or stolen items.
  • Will I be required to pay a damage deposit for my hotel room?
    Students are required to pay a damage deposit upon check-in for the unlikely event that damage occurs in your room. You will have the option of providing a $20 non-refundable deposit to cover any accidental damages that occur, or a $60 refundable deposit that will be returned to you in the event that there are no damages to the room upon check-out. Passengers in the same room must all pay the same damage deposit option.
  • What if I have food allergies or special meal requirements?
    Most of our hotels are comfortable catering to food allergies or special needs. However, as food preparation standards can differ outside of North America, we are unable to guarantee an allergy free environment. We recommend researching in advance and coordinating directly with the airline and food and beverage manager of the hotel. S-Trip! can initiate contact with the appropriate persons.
  • Are there safes in the hotels?
    All hotel rooms come equipped with safes for the use of the students. There may be a nominal charge at check-in to use the safe. This cost can be divided among all the students in the room. Although we highly recommend the use of the safes, it is up to the students in the room to remember to use it diligently.
  • How do I contact my son or daughter while they’re away?
    Parents will receive contact details for their son or daughter’s hotel or resort in My Profile. Contacting students in their hotel room can be difficult when they are participating in an action packed tour! We recommend establishing an arrangement in advance to ensure that your student is around when you wish to contact them. It is always less costly for the parent or guardian to call the hotel from home, rather than the student calling from their destination. Text messaging is a quick and relatively inexpensive way to communicate. Check with your mobile telephone provider about service at your destination. In case of emergency, the S-Trip! staff will contact parents as soon as possible. If there is an emergency at home, parents can call the emergency number to reach an S-Trip representative 24 hours a day to facilitate contact with our staff at destination.
  • How will I identify the S-Trip! staff?
    All S-Trip! staff are required to be in uniform during the duration of the trip. They will also have lanyard and staff tags that are clearly visible. An introduction meeting to is held to introduce the staff at the beginning of each trip.
  • Do I get special treatment as an organizer?
    We appreciate the work that organizers do to help us make these trips as memorable as possible. S-Trip! does provide “extras” for organizers on the trip. These can include, but are not limited to, front of line access, organizer giveaways, thank you dinners and more. Speak to your Trip Planner or your Trip Leader on-site to learn more!
  • What type of bus do you use?
    All S-Trip! bus travel is by deluxe motor-coach, including a bathroom, reclining seats, and, in most cases, a VCR/DVD player and TV.

After My Trip

  • I bought the insurance, but didn’t need it. Can I get a refund?
    Amounts paid for the purchase of insurance are non refundable. Once insurance payment is received we forward your information to the insurance company and your coverage starts. Insurance protects you against any issue that may cause you to need to file a claim. Insurance is an “all or nothing” purchase and does not allow the option to decide you do not want it after a period of time.