What does it mean when my invoice status says pending?
Files notified as being on pending status have missed one or more payments and are not up to date. As a result, we are unable to submit payments and/or release documents for a trip.
At this point the passenger is not guaranteed a seat on the trip. Once you have the balance applied and are caught up with payments, we will put a request into the supplier to re-instate the file to active status.