The Blog

What does it mean when my invoice status says pending?

Files notified as being on pending status have missed one or more payments and are not up to date. As a result, we are unable to submit payments and/or release documents for a trip.

At this point the passenger is not guaranteed a seat on the trip. Once you have the balance applied and are caught up with payments, we will put a request into the supplier to re-instate the file to active status.